| More IFollow problems.... 13:23 - Oct 29 with 1194 views | DebsyAngel |
I tried to get the Crewe match sorted and stupidly in my rush, pressed the "use usual payment method" instead of putting the card number into the box to redeem the match free. It took £10 out of the card and no way to cancel it, so had to call ITFC ticket office and they said this was a common mistake and ALWAYS put the card number in.
Tried called IFollow as suggested but the stupid call goes to voicemail every time, so sent them an email. Not heard anything back as yet.
Has anyone else had this problem and did they eventually get a refund? [Post edited 29 Oct 2020 13:24]
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| More IFollow problems.... on 13:29 - Oct 29 with 1158 views | ParisBlue |
Email them at ifollow@efl.com
I've not had a problem to get a refund with similar problems. |  |
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| More IFollow problems.... on 13:38 - Oct 29 with 1134 views | BloomBlue |
As per ParisBlue I know of 2 people who did the same and emailed ifollow@efl.com and they refunded the £10 |  | | |
| More IFollow problems.... on 13:42 - Oct 29 with 1116 views | pointofblue |
| More IFollow problems.... on 13:29 - Oct 29 by ParisBlue |
Email them at ifollow@efl.com
I've not had a problem to get a refund with similar problems. |
Same. I accidentally pressed pay before entering the voucher number for the Gillingham match - I emailed iFollow and they set up a refund the very same evening. |  |
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| More IFollow problems.... on 13:56 - Oct 29 with 1103 views | DebsyAngel |
Not seen that as my Facebook been down most of the day. At least that makes it clear. | | | |
| More IFollow problems.... on 14:06 - Oct 29 with 1089 views | bournemouthblue |
What's the 'usual' payment method?
Is that a saved bank account number? I prefer PayPal generally but it hasn't worked on iFollow for some time |  |
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| More IFollow problems.... on 14:25 - Oct 29 with 1047 views | DebsyAngel |
| More IFollow problems.... on 14:06 - Oct 29 by bournemouthblue |
What's the 'usual' payment method?
Is that a saved bank account number? I prefer PayPal generally but it hasn't worked on iFollow for some time |
Yes, the usual card that I purchase my season ticket on. You would think they would remember that and it would be a useful option instead of faffing about to get the card out to type in the number. Paypal has not worked for me on there since the first game of the season with the Sky match. | | | |
| More IFollow problems.... on 14:27 - Oct 29 with 1047 views | DebsyAngel |
Just received this:
Thank you for your patience whilst we reviewed your request for a refund.
Please allow 3-5 days for the funds to be returned.
Once again we would like to apologise for the inconvenience this caused and thank you for your patience and understanding.
Kind regards | | | |
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| More IFollow problems.... on 16:32 - Oct 29 with 981 views | Giant_Midget |
Its always seemed odd to me that despite the code covering the full £10 for the cost of the match, it still insists on you inputting a payment method. |  | | |
| More IFollow problems.... on 16:56 - Oct 29 with 950 views | The_Flashing_Smile |
| More IFollow problems.... on 14:27 - Oct 29 by DebsyAngel |
Just received this:
Thank you for your patience whilst we reviewed your request for a refund.
Please allow 3-5 days for the funds to be returned.
Once again we would like to apologise for the inconvenience this caused and thank you for your patience and understanding.
Kind regards |
You've done well. I contacted them Monday after accidentally paying, got an automated reply about being busy, and haven't heard a thing since. |  |
| Trust the process. Trust Phil. |
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| More IFollow problems.... on 19:20 - Oct 29 with 868 views | DebsyAngel |
| More IFollow problems.... on 16:56 - Oct 29 by The_Flashing_Smile |
You've done well. I contacted them Monday after accidentally paying, got an automated reply about being busy, and haven't heard a thing since. |
Hope you hear from them soon - may be worth chasing up again. Best of luck. I will believe mine has been sorted when checking the balance of my card! | | | |
| More IFollow problems.... on 19:57 - Oct 29 with 836 views | The_Flashing_Smile |
| More IFollow problems.... on 19:20 - Oct 29 by DebsyAngel |
Hope you hear from them soon - may be worth chasing up again. Best of luck. I will believe mine has been sorted when checking the balance of my card! |
Yeah I chased them after reading your OP! | |
| Trust the process. Trust Phil. |
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